Organizational Development
Spectrum Performance Management is committed to helpin companies achieve organizational excellence and sustainability. Our organizational sustainability model exemplifies the core strengths we develop and align for you to help you achieve outstanding performance. Based on years of industry observations and study, our model suggests that to maintain organizational sustainability you must achieve the following key components:
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- Leadership Optimization
Spectrum Performance Management provides a complete management competency development system for your managers and leaders. Our programs address individual and team leadership initiatives. Our CheckPoint 360° Competency Feedback System is a powerful professional development tool, designed to positively impact a manager’s growth and an organization’s success. It gives managers a rating of their performance by the full circle of boss, peers, and direct reports. For an individual manager or for every leader in the organization, CheckPoint is an ongoing process that can be used at key intervals to monitor the progress of professional growth. For individual Leadership Development Programs, our Checkpoint Feedback sets the course for professional development and better performance. Based on the results of the CheckPoint 360? Competency Feedback System, we provide a step by step development plan that is effective and practical contributing to organizational success. Our recommended strategy is to facilitate a process of complete evaluation of your managers’ leadership skills and to identify improvement areas that require the most critical overall effectiveness and success in areas of leadership core competencies. The primary objective is to identify and define characteristics that will help managers strengthen their leadership skills and to identify the most important areas to focus on for performance improvement.
- Placing Right Fit Talent From The Start
Research shows that if people are selected and placed in jobs that best fits their personality, ability and motivation, they not only outperform their peers but also stay longer at their jobs. So hiring the right fit talent increases productivity and reduces turnover! We provide hiring and selection training programs highlighting selection methods, interview techniques, on-boarding, and managing of top employees. Our focus is to highlight the service mindset in managing employees to increase productivity. In addition, our Job-Fit Profiling and assessment tools allow organizations to identify, select and place the right talent in the right positions, enabling higher productivity and easier training and transition efforts. These tools also help in placement, succession planning, management selection, and improved performance, by matching an individual’s thinking style, occupational interest and behavioral traits with the requirements of success at a job.
- Workforce Compatibility
The quality of the relationship between manager (executive, director, supervisor, team leader) and employee significantly impacts employee performance. No two employees share the same dynamics or relationship with their boss. Managers and employees who understand each other's style are highly productive and engaged. However, managers who are "out of sync" with their employees often cause low productivity, dwindling morale and high employee turnover.
A significant factor that drives employee engagement and productivity is the employee's relationship with their boss.
Research consistently shows the primary reason employees leave a company is because of conflict with their manager.
Our Workforce Compatibility program is a valuable management tool that combines insight into the unique working characteristics that can impact the employee/manager relationship, along with actionable information on how the employee and manager can work together. Our Workforce Compatibility solutions allow managers to easily create a custom management strategy for every employee in their organization thereby helping develop a highly engaged and productive workforce.
- Customer Loyalty
High customer attrition or low customer satisfaction drains profits. It is a well known fact that it costs more to acquire new clients than to retain existing ones. Lower prices or deep discounts do not necessarily retain customers. A loyal customer is a business' most powerful advocate! Companies are increasingly focusing on how to achieve sustainability through creating customer loyalty.
A 5% increase in customer loyalty can boost profits by 25% to 85%. Research has shown that satisfied clients lead to greater profitability and growth. To sustain growth and to compete globally, organizations must create positive experiences for customers with each and every interaction. However, loyalty is not only a function of the final customer transaction; it has to be embraced within the organizational design, and begins with the culture of creating loyalty all round: with employees, with brand and with customers. This drives repeat business, cross-selling of services, and referrals. It also decreases the cost of service and the cost of sales. Our Loyalty Creation program offers initiatives that organizations can implement to increase employee loyalty, customer loyalty and brand loyalty.
- Organizational Goal Alignment
Organizational Design is the process of implementing a business structure that integrates people, information and processes into a unified goal of achieving success. In other words, it aligns all the parts together to create a cohesive whole. The organizational design process takes the different elements of an organization and aligns them with the firm's goals, demands, constraints and choices. The choice of an appropriate organizational design is a function of a firm's size, its operations, information technology, environment, culture, and the strategy it adopts for growth and survival. Aligning an organization to a common goal is a necessary first step on the road to organizational sustainability. Aligning your organization to a common goal will increase productivity, efficiency as well as synergy, and lead to organizational sustainability. Our Organizational Goal Alignment initiative works to identify gaps within the company's goals, strategies, vision, and processes. We perform an Organizational Management Analysis to help align your organization's management with your top business goals to achieve organizational success.
- Outstanding Service Culture
What does an outstanding service culture mean to your organization? How far are you committed to embracing an exceptional service-driven culture at your organization? Do you stand by your claims and do you deliver your promises? Are you willing to integrate customer-centric service in your organization's CRM model? More importantly, does your service culture extend to your unique environment, your employees and to your customers? These are some of the questions used to determine how service-driven your organization is. In an increasingly competitive and innovative business environment, an exceptional service attitude and delivery is the most effective way to distinguish yourself from your competition. Our Build an Outstanding Service Culture program includes a complete organizational service analysis, customer feedback surveys, employee customer service assessments, service mapping strategies, gaps in service delivery, and recommendations to implement world-class service driven strategies that can propel your business to profitability and long term organizational sustainability.
As a global provider of executive and leadership development, our focus is on providing an organizational development model for our clients that fuels success and profitability. No matter what business you are in, understanding and implementing these components is key to survival now, and imperative to sustained growth in the future.
We offer a complete organizational development package that is tailored to the scope of your unique business needs.
Consulting Services
- Employee recruitment, selection, and placement
- Management development, executive coaching, career development
- Sales recruitment and sales training
- Skill development and selection
- Management & leadership development and training
- Team building and analysis
- Organizational management analysis
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